[RESOLVED] Winston-Salem partial network outage

Tuesday, November 21, 2017

Outage has been resolved. If you are unable to access your service or are experiencing other issues, please contact the helpdesk for further assistance. Summary: Partial network outage due to upstream carrier configuration issue Services Affected: VPS and dedicated servers in Winston-Salem, NC assigned to the subnet Timeframe: 2017-11-21 05:30 AM PST(UTC-8) - 2017-11-21 10:25...

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[RESOLVED] Los Angeles network outage

Sunday, October 22, 2017

On Sunday, October 22nd at approximately 5:30 PM PDT (UTC-7) the network in Los Angeles went offline due to a power supply failure on the core switch. Upon working with the datacenter we found that the spare power supply we had available was also faulty and would not power the switch on. We were not able to source a third replacement PSU until approximately 12:15 AM (Monday, October 23rd). Upon...

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