[COMPLETE] Seattle VPS Migration 2/16/2017

Wednesday, February 15, 2017

Due to service consolidation at ServerCrate, all VPS services in Los Angeles and Dallas will be migrated to our Seattle datacenter on 2/16/2017 at 12AM PST. This includes all SSD VPS and Storage VPS services. We anticipate 10-20 minutes of downtime per VPS. If you have any questions, feel free to email us at support@servercrate.com, or open a ticket with our support department:...

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[COMPLETE] Seattle Power Upgrades 02/20/2017

Monday, February 13, 2017

On 02/20/2017 at 8PM PST we will be powering down all dedicated servers in Seattle to perform PDU/power upgrades. All servers will be upgraded with redundant A + B power feeds. We estimate service downtime of around 30 minutes. Please contact support if you have any questions: https://servercrate.com/support  - The ServerCrate Team

[COMPLETE] DALSSDVZ3/DALSSDVZ2 outage

Thursday, October 1, 2015

[09/3/2015]  DALSSDVZ3 has been rebooted after RAID card issues on this node. We've implemented a fix, and believe that the issue is now resolved. We'll closely monitor this server for any future issues. Please open a ticket if you have any questions. [09/7/2015]  The RAID card on DALSSDVZ3 appears to be failed. We're working to obtain a replacement card for this server. [10/2/2015]  Since...

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[COMPLETE] Dallas Switch Upgrades

Tuesday, September 8, 2015

[09/08/2015]  At 12am PST September 17 we'll be performing switch software upgrades on core routing equipment in Dallas. We expect up to 30 minutes of service disruptions. Feel free to contact us with any questions:  https://servercrate.com/support [09/17/2015]  The upgrades are now complete.

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[COMPLETE] ServerCrate August Migration/Upgrades

Monday, August 10, 2015

To keep up with the continued demand for our services, ServerCrate will be conducting a datacenter migration on August 19th. In addition to moving to a new datacenter in Dallas, we'll be adding additional 1gbit uplinks to all servers, for full network-redundancy. On  August 19th at 10:00PM PST , we'll be powering down all physical servers to begin the migration process. We expect servers to...

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[SOLVED] Network Issues 6/24/2015 - 7/12/2015

Saturday, June 27, 2015

[06/24/2015] We're investigating network issues affecting services on our Dallas network. [06/28/2015, 2:04AM PST]  Our primary switching gear is dropping BGP sessions with our upstream network provider. All signs indicate hardware failure, and we're investigating further. [06/29/2015, 3:41PM PST]  We've performed an emergency upgrade on core switching equipment in an attempt to...

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[COMPLETE] DALSSDVZ3 kernel upgrade

Monday, June 15, 2015

[06/15/2015]  DALSSDVZ3 will be rebooted 1 week from today on 6/22/2015 at 2:00am for a kernel upgrade. [06/22/2015, 2:04AM PST] DALSSDVZ3 has been rebooted, and is back up and running.

[SOLVED] Network Issues 1/4/2015 - 1/8/2014

Thursday, January 8, 2015

Today we're reporting on various network issues we've been having the last few days throughout our network infrastructure, to clarify to clients exactly why we've been experiencing intermittent downtime on our services. The first issue we encountered on 1/4 was a large DDOS attack against our LA and Dallas locations, we have since recovered our LA clients in Dallas as per our announcement...

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[SOLVED] DALSTORAGE1 Outage 12/29/2014

Monday, January 5, 2015

[12/29/2014, 2:24AM PST] At 2:15AM PST, DALSTORAGE1 kernel paniced due to the RAID array not being seen by the operating system. Unfortunately our past attempts to stabilize the node have failed, and so we're going to have to swap in a new RAID card into the system. As of 2:24AM PST, the node is back online, but we're unsure of the stability of the node at this time. We're doing everything...

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[SOLVED] LASSDVZ1 Outage 1/3/2014

Sunday, January 4, 2015

[1/4/2014, 1:43AM PST]  At aprox. 2PM PST on Jan 3rd, our Los Angeles location was hit with a sustained large DDOS attack reaching speeds of up to 40gbit. Unfortunately due to the targeted nature of the DDOS attack, and our lack of DDOS mitigation in this location, we were forced to pull our IP announcements. All client data has been moved to Dallas, and we'll temporarily be restoring service...

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